When a pack can come back
Open a fault on Follow this order or support@skyvalleyseeds.in within 48 hours of the first “delivered” scan if the SKU is wrong, the foil is crushed in transit, or the courier marks delivered when nothing arrived.
What we need
- Order number and the email on the cabin.
- Photos of the outer pack and the foil face when damage is claimed.
- The unopened sachet if we ask for a return to the Rishra desk.
What we may offer
A replacement SKU when stock exists, a proportional refund to the original rail, or store credit. Germination after you sow depends on soil and weather, so we do not refund a crop that failed in the ground.
Revised 2026-10-08 · Skyvalley Nursery